Purple Leaf Soap House Return and Refund Policy

At Purple Leaf Soap House, we are committed to providing the highest quality handmade bath and skincare products and services. Your satisfaction is our top priority, and we strive to ensure that every order meets your expectations. Please review our return and refund policy below.

1. Return Eligibility

  • Products: To be eligible for a return, the product must be unused, unopened, and in the same condition as when you received it. The item must also be in its original packaging.
  • Services: For services rendered as part of our full-service or turnkey solutions, returns are assessed on a case-by-case basis. Please contact our customer service team within 14 days of service completion for any concerns.

2. Return Process

  • Initiate a Return: To initiate a return, please contact our customer service team at info@purpleleafsoaphouse.com /+233555059568/+233542814378 within 30 days of receiving your order. Please provide your order number and details of the product or service in question.
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

3. Refunds

  • Product Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
  • Service Refunds: Refunds for services are provided based on the terms agreed upon at the beginning of the project. If a service fails to meet the agreed specifications, we will work with you to resolve the issue or provide a partial or full refund as deemed appropriate.
  • Non-Refundable Items: Certain items, such as custom-made products, perishable goods, and final sale items, are non-refundable.

4. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@purpleleafsoaphouse.com /+233555059568/+233542814378

5. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may be subject to a restocking fee depending on the stage of production or service.

6. Contact Us

  • For more information or assistance with your return or refund, please reach out to our customer service team at info@purpleleafsoaphouse.com /+233555059568/+233542814378
  • . We are here to help and ensure that your experience with Purple Leaf Soap House is a positive one.

Thank you for choosing Purple Leaf Soap House as your trusted partner in handmade bath and skincare manufacturing.